Refund Policy

At Red Dragon MMO, we are committed to delivering a fair, transparent, and customer-focused experience. We understand that, in certain situations, a refund may be necessary, and we aim to make that process as clear and straightforward as possible.

The website www.reddragonmmo.co and its services are owned and operated by MOSTAFA MAHROUS FOR ELECTRONIC COMMERCE IN PRODUCTS AND SERVICES, located at 104, Street No. 9, Maadi, Cairo, and registered under registration number 01-1-366345-24.

General Refund Policy Overview

Our refund policy is designed to protect the interests of our users while maintaining the integrity of our platform. We encourage all users to review the following terms carefully before making a purchase or submitting a refund request.

Eligibility for Refunds

Refund eligibility is assessed on a case-by-case basis and may include the following scenarios:

• Product not delivered at all
• Product not delivered within 48 hours
• Product delivered is incomplete or not as described at the time of purchase
• Technical issue, service failure, or billing error
• Product is out of stock resulting in non-delivery
• Refund requests must be submitted within 14 days of the original transaction date.

How to Request a Refund

To initiate a refund, please contact our customer support team via one of the following methods:

• Email: [email protected]
• Contact Form: www.reddragonmmo.co/contactus

Please include the following information with your request:

• Full name and email associated with your account
• Transaction ID or order number
• Date of purchase
• Brief explanation for the refund request
• Any supporting documentation or screenshots (if applicable)

Processing and Approval

Each refund request is reviewed carefully by our support team. We aim to provide a decision within 10 business days of receiving a complete request.
Possible outcomes include:

• Approved Refunds: You will receive confirmation, and the refund will be issued to your original payment method.
• Denied Refunds: You will receive a written explanation outlining the reason for denial.

Please note: We reserve the right to decline refund requests that do not meet our criteria or where misuse of the platform is suspected.

Timeframe for Refunds

If your refund is approved:

• It may take up to 10 business days for the funds to appear in your bank or payment account, depending on your financial institution.
• You will be notified by email once the refund has been processed.

Delivery and Non-Refundable Products

If your purchased product is:

• Delivered within 48 hours
• Matches the description provided at the time of purchase

Then the product is considered non-refundable, and we are under no obligation to issue a refund.

Dispute Resolution

If you disagree with our decision regarding a refund, you may escalate the matter by replying to the original support ticket or contacting our refund review team at:

• Email: [email protected]

We aim to resolve all disputes fairly and promptly.